Privacy Policy

1. Introduction

Lumenbyte Softwares ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use HAVENN library management system ("Service").

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

Data Category	Information Collected	Purpose
Library Owner Data	Name, email, phone, library details	Account management, billing, communication
Student Information	Name, contact details, membership data	Service delivery, attendance tracking
Staff Information	Name, role, permissions, contact details	Access control, system administration
Payment Data	Transaction IDs, payment status, billing info	Subscription management, financial records
Usage Data	Login times, feature usage, system logs	Service improvement, technical support

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Analytics: Pages visited, features used, session duration
• Technical Logs: Error logs, performance metrics, security events

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision

• Deliver and maintain the HAVENN service
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Manage user accounts and access permissions

3.2 Communication

• Send service-related notifications and updates
• Respond to inquiries and support requests
• Provide important account and billing information
• Send security alerts and system notifications

3.3 Service Improvement

• Analyze usage patterns to enhance features
• Identify and fix technical issues
• Develop new functionalities based on user needs
• Ensure system security and prevent fraud

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with trusted third parties who assist in operating our service:

• Payment Processors: Razorpay for secure payment processing
• Cloud Infrastructure: Hosting and database services
• Email Services: For transactional and notification emails
• Analytics Tools: For service improvement and monitoring

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

5. Data Security

5.1 Security Measures

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Role-based permissions and authentication
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard hosting and database security

5.2 Data Breach Response

In the unlikely event of a data breach:

• Immediate containment and investigation
• Notification to affected users within 72 hours
• Cooperation with relevant authorities
• Implementation of additional security measures

6. Data Retention

6.1 Retention Periods

• Active Subscriptions: Data retained for service delivery
• Cancelled Subscriptions: 90 days for backup and support purposes
• Financial Records: 7 years as required by Indian law
• Legal Compliance: As required by applicable regulations

6.2 Data Deletion

Upon request and after retention periods, we will securely delete your personal information, except where retention is required by law.

7. Your Rights

7.1 Access and Control

You have the right to:

• Access your personal information stored in our system
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Withdraw consent for non-essential data processing

7.2 Exercising Your Rights

To exercise these rights, contact us at lumenbyte18@gmail.com with your request and account verification details.

8. Cookies and Tracking

8.1 Essential Cookies

We use essential cookies for:

• User authentication and session management
• Security and fraud prevention
• Service functionality and performance

8.2 Analytics

We may use analytics tools to understand service usage and improve user experience. You can opt out of non-essential tracking through your browser settings.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in the application

Continued use of the service after changes constitutes acceptance of the updated policy.

12. Compliance

12.1 Indian Laws

This privacy policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Digital Personal Data Protection Act, 2023

12.2 Payment Gateway Compliance

Our data practices meet Razorpay's merchant requirements and RBI guidelines for payment data security.

13. Contact Information

13.1 Privacy Inquiries

For privacy-related questions or requests, please email us with the subject line "Privacy Inquiry - [Your Library Code]" for faster processing.