Refund Policy

1. General Refund Policy

All payments made to HAVENN for subscription services are final and non-refundable. This policy applies to all subscription plans including:

• 1-day trial subscriptions
• Monthly subscriptions
• Quarterly subscriptions (3 months)
• Semi-annual subscriptions (6 months)
• Annual subscriptions (12 months)

2. No Refund Scenarios

Refunds will NOT be provided under any of the following circumstances:

• Change of Mind: Deciding you no longer need the service
• Unused Time: Not using the service for part of your subscription period
• Feature Dissatisfaction: Dissatisfaction with specific features or functionality
• User Error: Mistakes in subscription selection or payment
• Technical Learning Curve: Difficulty in learning to use the software
• Business Changes: Changes in your business model or requirements
• Competitive Alternatives: Finding alternative solutions
• Temporary Issues: Minor technical issues that are resolved within reasonable time

3. Service Continuation After Payment

3.1 Immediate Access

Upon successful payment verification, your subscription becomes active immediately and you gain full access to all subscribed features.

3.2 Service Period

Your subscription remains active for the entire paid period, regardless of usage frequency. The service period cannot be paused or extended due to non-usage.

3.3 Data Access

All data entered during your subscription period remains accessible throughout the subscription term.

4. Exceptional Circumstances

Refunds may be considered only in the following exceptional circumstances:

4.1 Service Outages

• Prolonged service unavailability exceeding 72 consecutive hours
• Complete system failure lasting more than 5 business days
• Data loss due to our system failures (not user error)

4.2 Billing Errors

• Duplicate charges due to payment processing errors
• Incorrect subscription plan charged
• Unauthorized charges not initiated by the account holder

4.3 Legal Compliance Issues

• Service becomes illegal in your jurisdiction
• Regulatory changes preventing service delivery

5. Refund Request Process

5.1 Eligibility Review

If you believe your situation qualifies for an exceptional refund:

1. Contact our support team within 7 days of the issue occurrence
2. Provide detailed documentation of the problem
3. Allow us reasonable time to resolve the issue before requesting a refund

5.2 Review Process

• All refund requests are reviewed individually
• Decision timeline: 5-10 business days
• Our decision is final and binding

5.3 Refund Processing

If a refund is approved:

• Processing time: 7-14 business days
• Refunds are processed to the original payment method
• Bank processing may take additional 3-5 business days
• Service access is immediately terminated upon refund approval

6. Chargeback Policy

Initiating a chargeback or dispute without first contacting our support team may result in:

• Immediate account suspension
• Permanent ban from using our services
• Legal action to recover costs and damages

We encourage customers to contact us directly to resolve any payment concerns before involving their bank or payment provider.

7. Alternative Solutions

7.1 Service Credits

In lieu of refunds, we may offer service credits for future subscriptions in cases of:

• Minor service disruptions
• Feature temporary unavailability
• Customer goodwill gestures

7.2 Plan Modifications

We may assist with plan changes or adjustments where technically feasible, subject to price differences.

8. Payment Gateway Compliance

This refund policy is designed to comply with Razorpay's merchant guidelines and Indian payment regulations. All transactions are processed securely through certified payment gateways.

9. Contact for Refund Inquiries