Terms and Conditions

1. Acceptance of Terms

By accessing and using HAVENN ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms and Conditions constitute a legally binding agreement between you ("User", "Customer", "Library Owner") and Lumenbyte Softwares ("Company", "we", "us", "our") regarding your use of the HAVENN library management system.

2. Service Description

HAVENN is a comprehensive library management system that provides:

• Student registration and membership management
• Attendance tracking and monitoring
• Seat allocation and scheduling
• Payment processing and subscription management
• Hostel management (where applicable)
• Administrative tools and reporting

The service is provided on a Software-as-a-Service (SaaS) basis with various subscription plans.

3. Subscription and Payment Terms

3.1 Subscription Plans

HAVENN offers multiple subscription plans including:

• 1-day trial plan
• 1-month subscription
• 3-month subscription
• 6-month subscription
• 12-month subscription

3.2 Payment Processing

All payments are processed securely through Razorpay, a certified payment gateway. By making a payment, you agree to Razorpay's terms of service and privacy policy.

3.3 Billing and Charges

• Subscription fees are charged in advance for the selected period
• All prices are displayed in Indian Rupees (INR) and include applicable taxes
• Payment must be completed before service activation
• Failed payments may result in service suspension

3.4 Auto-Renewal

Subscriptions do not auto-renew. You must manually renew your subscription before expiry to continue using the service.

4. Refund and Cancellation Policy

4.1 No Refund Policy

All subscription payments are final and non-refundable. This includes but is not limited to:

• Partial or unused subscription periods
• Dissatisfaction with service features
• Technical issues resolved within reasonable time
• User error or misunderstanding of service capabilities

4.2 Service Cancellation

You may cancel your subscription at any time, but:

• No refund will be provided for the remaining subscription period
• Service access will continue until the end of the paid period
• Data may be retained for a limited period as per our data retention policy

4.3 Exceptional Circumstances

Refunds may only be considered in exceptional circumstances such as:

• Prolonged service outages exceeding 72 consecutive hours
• Fundamental service failures that cannot be resolved
• Billing errors on our part

Such cases will be reviewed individually and refunds, if approved, will be processed within 7-14 business days.

5. User Responsibilities

5.1 Account Security

• Maintain confidentiality of login credentials
• Notify us immediately of any unauthorized access
• Use strong passwords and change them regularly
• Ensure only authorized personnel access your account

5.2 Data Accuracy

• Provide accurate and complete information
• Keep student and library information up to date
• Ensure compliance with local data protection laws

5.3 Acceptable Use

• Use the service only for legitimate library management purposes
• Do not attempt to reverse engineer or compromise the system
• Respect intellectual property rights
• Comply with all applicable laws and regulations

6. Service Availability and Support

6.1 Service Uptime

We strive to maintain 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

6.2 Technical Support

• Email support available during business hours (9 AM - 6 PM IST)
• Response time: 24-48 hours for non-critical issues
• Critical issues will be prioritized and addressed promptly

7. Data Protection and Privacy

7.1 Data Collection

We collect only necessary information for service provision including:

• Library and owner contact information
• Student registration details
• Attendance and usage data
• Payment and billing information

7.2 Data Security

• All data is encrypted in transit and at rest
• Regular security audits and updates
• Access controls and authentication measures
• Compliance with applicable data protection regulations

7.3 Data Retention

Data is retained for the duration of your subscription plus 90 days for backup purposes, unless longer retention is required by law.

8. Intellectual Property

The HAVENN software, including all code, design, features, and documentation, is the intellectual property of Lumenbyte Softwares. Users are granted a limited, non-exclusive license to use the service during their subscription period.

9. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not responsible for data loss due to user error or third-party actions
• Service interruptions due to factors beyond our control are not grounds for liability

10. Termination

10.1 Termination by User

You may terminate your subscription at any time. Service will continue until the end of the paid period.

10.2 Termination by Company

We may terminate or suspend your account for:

• Violation of these terms
• Non-payment of subscription fees
• Misuse of the service
• Fraudulent or illegal activities

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of the service constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

13. Contact Information

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.